Shipping Policy

Thank you for choosing Zeta Contemporary, your online art gallery. This Shipping Policy outlines the details of how we handle shipping for artwork purchased through our website (the "Site"). All prices are in GBP, and shipping costs are calculated at checkout based on the destination and selected shipping method.

1. Shipping Destinations

• We ship to most countries worldwide. Available shipping destinations will be displayed at checkout.

• Some remote or restricted areas may have limited shipping options or may not be serviceable. If your location is not available, please contact us at sean@zetacontemporary.com.

2. Shipping Rates and Methods

• Rates: Shipping costs are calculated based on the size, weight, and destination of the artwork, as well as the selected shipping method. Exact costs will be provided at checkout.

• Methods: We offer standard and expedited shipping options through trusted carriers. Available options will vary by destination and will be presented at checkout.

• Packaging: All artwork is carefully packaged to ensure safe delivery, using protective materials suitable for the specific piece (e.g., tubes for prints, crates for framed works).

3. Processing Time

• Orders are typically processed within 2–5 business days from the date of purchase, excluding custom or commissioned artwork, which may require additional time.

• You will receive a confirmation email with tracking information once your order has shipped.

4. Delivery Time

• Standard Shipping: Estimated delivery within 5–10 business days for UK orders and 7–14 business days for international orders, depending on the destination.

• Expedited Shipping: Estimated delivery within 2–5 business days for UK orders and 3–7 business days for international orders, depending on the destination.

• Delivery times are estimates and may vary due to factors such as customs processing, holidays, or carrier delays. Zeta Contemporary is not responsible for delays caused by third-party carriers or customs services.

5. Customs, Duties, and Taxes

• For international orders, customers are responsible for any customs duties, taxes, or fees imposed by the destination country. These are not included in the purchase price or shipping cost.

• We recommend checking with your local customs authority for details on potential charges before placing an order.

6. Tracking and Delivery

• A tracking number will be provided via email once your order ships, allowing you to monitor its progress.

• Deliveries may require a signature upon receipt, depending on the carrier and destination.

• If you are not available at the time of delivery, the carrier may leave a notice for you to schedule a redelivery or pick up the package at a local facility.

7. Damaged or Lost Shipments

• Damaged Shipments: If your artwork arrives damaged, please notify us within 48 hours of delivery at sean@zetacontemporary.com with photos of the damage and packaging. Refer to our Return and Refund Policy for further details.

• Lost Shipments: If your order does not arrive within the estimated delivery window, contact us, and we will work with the carrier to locate your package or arrange a resolution.

8. Shipping Restrictions

• Certain artwork may be subject to shipping restrictions due to size, weight, or material. Such restrictions will be noted on the product page.

• We do not ship to PO boxes for large or framed artwork due to carrier limitations.

9. Contact Information

For questions about shipping or to track your order, please contact us at:

• Email: sean@zetacontemporary.com

• Hours: Monday–Friday, 9:00 AM–5:00 PM GMT

We reserve the right to modify this Shipping Policy at any time. Thank you for shopping with Zeta Contemporary!