Orders
What sizes are available?
Our prints are available in five sizes: A5 (148 × 210mm), A4 (210 × 297mm), A3 (297 × 420mm), A2 (420 × 594mm), and A1 (594 × 841mm). Size guides are available on each product page to help you choose the right fit for your wall.
Can I order a print with or without a frame?
Yes — all prints are available unframed or with a choice of seven frame finishes, including black wood, white wood, oak, walnut, and rose wood. Simply select your preference at checkout.
What paper and printing process do you use?
All Zeta Contemporary prints are produced using the giclée printing process on museum-quality fine art paper. Giclée printing delivers exceptional colour accuracy, sharp detail, and archival-grade longevity — the same standard used by galleries worldwide.
Shipping
How Long for Delivery
- UK Standard Delivery: 3 to 5 working days (Free on all orders over £50).
- UK Express Delivery: 1 to 2 working days.
- International Delivery: 7 to 14 working days depending on your destination.
Please note: All prints are made to order to ensure museum-quality finishing, and a tracking number will be emailed to you as soon as your artwork is dispatched.
Who is it delivered by?
Our Delivery Partner: All of our shipments are safely handled and delivered by FedEx. Please note that because all prints are made to order to ensure museum-quality finishing, a tracking number will be emailed to you as soon as FedEx collects your package from our workshop.
Is it securely packed?
Absolutely. We take great care to ensure your artwork reaches you in pristine condition. All prints are securely packed in professional-grade, protective mailing tubes or flat boxes designed to prevent any bending or damage during transit. In the unlikely event that your order arrives damaged, please contact us within 7 days of delivery with your order number and photos of the packaging and print, and we will promptly ship you a replacement free of charge.
Returns
Return Guarantee...
We want you to shop with total peace of mind and feel absolutely confident in your art collection.
- 14-Day Money-Back Guarantee: If the print isn't the perfect fit for your space, you can return it within 14 days of delivery for a refund.
- Condition: To be eligible for a refund, the print must be returned to us unused, undamaged, and in its original, protective packaging (mailing tube or flat box).
- Arrived Damaged? We guarantee your artwork will arrive in pristine, gallery-quality condition. In the rare event that your order is damaged or defective during transit, contact us immediately with your order number and a photo of the issue, and we will send a free replacement right away.
Return Label?
- For Change of Mind: If you are returning a print because you've changed your mind, you will be responsible for the return shipping costs. Once you contact us to initiate a return, we will provide you with the correct return studio address so you can ship it back using your preferred tracked courier.
- For Damaged or Defective Items: If your artwork arrives damaged or incorrect, you do not need to worry about a return label! Simply send us a photo of the damage within 7 days, and we will arrange a brand-new, free replacement to be sent out to you immediately.
To get the return process started, please email your order details to info@zetacontemporary.com.
How long before money back?
- Inspection Window: Once your return package is safely received at our studio, it takes us up to 5 business days to inspect the item and approve the refund.
- Processing Time: As soon as it is approved, the credit will automatically be applied back to your original method of payment (credit card, PayPal, etc.) within 5 to 10 business days.
You will receive an automated email notification from us the moment your return has been inspected and processed. Please note that exact processing times can vary slightly depending on your bank or card issuer.
How do I return or exchange a gift?
We want you to love the artwork on your walls, even if it was a surprise! If you received a print as a gift, you can easily exchange it or return it for studio credit:
- Exchanges & Studio Credit: If you would prefer a different print from our collection, contact us within 14 days of delivery. We can arrange an exchange or issue you a digital gift card for the value of the original purchase.
- What We Need: To process a gift return or exchange, please provide us with either the order number, the original purchaser's name, or the email address used to place the order.
- Keep the Packaging: Just like standard returns, the gift must be completely unused, undamaged, and sent back in its original protective packaging (mailing tube or flat box).
- Discretion: Don't worry—if you are returning a gift for an exchange or studio credit, we will keep the process completely private, and the original buyer won't be notified unless you want them to be.
Ready to swap your print? Reach out to info@zetacontemporary.com with the details, and we'll get it sorted for you!
